Job Description
Are you a dedicated problem-solver who thrives on making a difference? Apex Support Solutions is looking for a dynamic Customer Service Representative to join our award-winning team in Seattle. We are seeking passionate individuals who are committed to delivering exceptional support experiences.
In this role, you will be the voice of Apex, ensuring our clients receive the highest level of care and assistance. We pride ourselves on our collaborative culture and offer a comprehensive benefits package, including health coverage, paid time off, and opportunities for professional growth within a fast-paced environment.
Why You'll Love Working Here:
- Competitive hourly pay range ($18.50 - $24.00).
- Flexible scheduling and paid training.
- Modern office environment in downtown Seattle.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues efficiently and accurately to ensure a high Customer Satisfaction Score (CSAT).
- Process returns, exchanges, and refunds in strict compliance with company policies.
- Maintain accurate and up-to-date customer records in our CRM system (Salesforce).
- Collaborate with cross-functional teams to resolve complex escalations.
- Identify opportunities to upsell products or services based on customer needs.
Qualifications
- High school diploma or GED required; Associate’s degree in Business or Communications preferred.
- Minimum of 1 year of professional customer service experience.
- Excellent verbal and written communication skills with a polished phone manner.
- Proficient in computer applications, including Microsoft Office Suite and CRM software.
- Strong problem-solving skills with the ability to remain calm under pressure.
- Ability to work rotating shifts, including evenings and weekends.