Job Description
Join our award-winning team in Seattle as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional experiences to our valued clients. At Pacific Northwest Solutions, we foster a collaborative, growth-oriented environment where your voice matters. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement. Ready to make an impact? Apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics including CSAT and resolution rates
- Identify upsell opportunities to enhance customer loyalty
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent
- Flexible schedule availability (including weekends)
- Positive attitude with problem-solving mindset