Job Description
Are you a dedicated problem solver looking for a rewarding career in San Antonio?
We are looking for a highly motivated Customer Service Representative to join our dynamic team. In this pivotal role, you will be the primary point of contact for our valued clients, ensuring their inquiries are resolved with efficiency and a personal touch. We offer a competitive benefits package and a collaborative work environment.
Key Benefits:
- Competitive Pay: $18.00 - $22.00 per hour.
- Comprehensive Health, Dental, and Vision Insurance.
- Paid Training and Ongoing Professional Development.
- Generous Paid Time Off (PTO) and Holiday Schedule.
- Modern office amenities and a supportive team culture.
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries via phone, email, and live chat.
- Diagnose customer issues and provide accurate, timely resolutions to ensure high satisfaction scores.
- Document all customer interactions and account information accurately in our CRM software.
- Escalate complex issues to senior management or technical teams when necessary.
- Identify opportunities to upsell products or services based on customer needs.
- Collaborate with cross-functional teams to improve service protocols and product offerings.
Qualifications
- High school diploma or GED is required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in a customer service or call center environment.
- Strong verbal and written communication skills with a professional demeanor.
- Proficiency with Microsoft Office Suite and CRM platforms (e.g., Salesforce, Zendesk).
- Ability to multitask effectively in a fast-paced, high-volume setting.
- Problem-solving mindset with a patient and empathetic attitude.