Job Description
Welcome to TechNova Solutions, where we prioritize exceptional customer experiences. We are seeking a driven Customer Service Representative to join our expanding team in San Antonio, Texas.
In this role, you will serve as the primary point of contact for our valued clients, ensuring their needs are met with precision and warmth. We are looking for individuals who are not just problem solvers, but relationship builders.
What You Will Do:
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Analyze customer issues and provide accurate, timely resolutions to enhance satisfaction.
- Maintain detailed records of interactions and service history in our CRM platform.
- Collaborate with product and sales teams to relay critical customer feedback.
- Adhere to quality assurance protocols to ensure consistent service delivery.
Who You Are:
- High school diploma or GED; Associate’s degree in a related field is a plus.
- Minimum of 1-2 years of experience in customer service or call center environments.
- Strong verbal communication skills with the ability to de-escalate difficult situations.
- Proficient in using computer systems, Microsoft Office, and CRM software.
- Ability to work full-time, including evenings and weekends as needed.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and efficiency.
- Diagnose and troubleshoot product or service issues to provide effective solutions.
- Document all interactions and resolutions accurately in the CRM system.
- Collaborate with cross-functional teams to improve product features based on user feedback.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Proven experience in customer service or technical support (1-2 years preferred).
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work in a fast-paced environment while maintaining a positive attitude.