Job Description
We are currently seeking a dedicated and energetic Customer Service Representative to join our Raleigh, NC team. If you have a passion for helping others and thrive in a collaborative environment, this is your opportunity to grow your career with a leading industry provider.
In this role, you will be the face of our brand, ensuring every client interaction is a positive experience. We offer a comprehensive benefits package, including competitive pay, health insurance, and paid time off.
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer complaints and issues efficiently while adhering to company policies and procedures.
- Process orders, returns, exchanges, and service requests accurately using our CRM software.
- Document all customer interactions, feedback, and account details in our database for future reference.
- Collaborate with internal teams to escalate complex issues and identify opportunities for service improvement.
- Provide accurate product and service information to help customers make informed decisions.
- Stay up-to-date on company products, promotions, and policies to deliver exceptional support.
Qualifications
- High school diploma or equivalent; Associate’s degree or previous customer service experience is a plus.
- Strong verbal and written communication skills with a focus on clarity and tone.
- Excellent problem-solving abilities and a customer-first mindset.
- Proficiency in Microsoft Office Suite and CRM platforms (e.g., Salesforce, Zendesk).
- Ability to multitask, prioritize, and manage time effectively in a fast-paced setting.
- Reliable internet connection and a quiet workspace if working remotely (in-office option available).