Job Description
Are you passionate about solving problems and providing exceptional support? Horizon Customer Solutions is looking for a dedicated Customer Service Representative to join our dynamic team in the heart of Philadelphia, PA. In this role, you will be the first point of contact for our valued clients, ensuring they receive the highest level of service and support.
We offer a competitive benefits package, including health insurance, paid time off, and clear pathways for career advancement. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints by investigating problems and implementing effective solutions.
- Accurately record and maintain detailed customer interactions and transaction histories in our CRM system.
- Assist customers in understanding our products and services, guiding them through the purchasing process.
- Escalate complex or unresolved issues to the senior management team.
- Collaborate with cross-functional teams to improve service processes and customer satisfaction.
Qualifications
- High school diploma or GED required; associate’s degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills with a focus on empathy.
- Strong computer skills, including proficiency with Microsoft Office Suite and CRM software.
- Ability to multitask effectively in a fast-paced, high-volume call center environment.
- Valid driver’s license is a plus.