Job Description
Are you a dedicated problem-solver with a passion for helping others? Omaha Support Solutions is looking for a Customer Service Representative to join our growing team in Omaha, Nebraska.
We are a fast-paced company committed to excellence. In this role, you will serve as the primary point of contact for our clients, ensuring their inquiries are resolved with speed and empathy. If you thrive in a collaborative environment and want to advance your career in customer support, we want to hear from you.
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints with a focus on customer satisfaction and retention.
- Document all customer interactions and account details accurately in our CRM system.
- Identify and escalate complex issues to the appropriate department for resolution.
- Collaborate with cross-functional teams to improve service processes and product offerings.
- Provide accurate information regarding products, services, and company policies.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1-2 years of experience in customer service or call center environments.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and work effectively in a fast-paced, high-volume setting.
- Strong problem-solving abilities and a customer-first mindset.