Job Description
Are you looking for an exciting opportunity to start your career in Baltimore?
Baltimore Community Support Services is a foreigner-friendly company dedicated to diversity and inclusion. We are currently hiring Customer Service Representatives with no prior experience required. Join a team where your communication skills are valued just as much as your work ethic. We provide comprehensive training to help you succeed in a professional English-speaking environment.
Why Join Us?
- No prior experience necessary – we train you!
- Supportive, diverse, and multicultural work environment.
- Competitive hourly pay and potential for advancement.
- Located in the heart of Baltimore, MD.
Don’t let a lack of experience hold you back. Apply today and take the first step toward a rewarding career.
Responsibilities
- Greet and assist customers via phone, email, and in-person with a friendly, professional attitude.
- Resolve customer inquiries and complaints efficiently and empathetically.
- Input and maintain accurate customer data in our internal database systems.
- Collaborate with team members to improve service standards and workflow.
- Refer complex issues to the supervisor when necessary.
- Participate in regular training sessions to enhance product knowledge and soft skills.
Qualifications
- High school diploma or equivalent (GED) required.
- Fluency in English (both written and verbal) is essential.
- Basic computer proficiency (typing, navigating web browsers, email).
- Strong desire to learn and adapt to new processes.
- Ability to work flexible hours, including weekends or evenings if required.
- Reliable transportation to the Baltimore office.