Job Description
Join Mesa Solutions Group as a Customer Service Representative and become the voice of excellence for our clients! We're seeking passionate individuals to deliver exceptional support experiences in Mesa, AZ. Enjoy a collaborative environment with competitive benefits, career growth opportunities, and the chance to make a real impact. If you thrive in fast-paced settings and love helping people, this is your next career move!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Manage client accounts using Salesforce CRM to ensure accurate documentation
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Identify opportunities to improve customer experience workflows
- Maintain detailed records in ticketing systems (Zendesk)
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years customer service experience in B2B or B2C environments
- Proficiency with CRM software (Salesforce, Zendesk preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume settings
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Must pass background check and drug screening
- Availability to work flexible shifts including weekends