Job Description
Are you ready to make a meaningful impact?
We are looking for a dynamic Customer Service Representative to join our growing team in Louisville, KY. If you thrive in a fast-paced environment and have a passion for helping people solve problems, we want to hear from you. This is an immediate hire opportunity with a clear path for career advancement.
Why You’ll Love Working With Us:
- Competitive Pay: Earn between $17.50 and $22.00 per hour based on experience.
- Benefits Package: Comprehensive medical, dental, and vision insurance.
- Growth Opportunities: We invest in our team members and promote from within.
- Supportive Culture: Work in a collaborative environment that values your contributions.
As a Customer Service Representative, you will be the voice of Apex Support Solutions, ensuring our clients receive the exceptional support they deserve.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently to maintain high satisfaction levels and loyalty.
- Accurately document customer interactions, account details, and transaction history in the CRM system.
- Collaborate with internal technical teams to troubleshoot complex issues and provide timely solutions.
- Stay up-to-date with product knowledge, policy updates, and training materials.
- Identify opportunities to upsell products or services that align with customer needs.
- Process returns, exchanges, and refunds accurately according to company guidelines.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous experience in customer service, call center, or retail environments preferred but not required.
- Excellent verbal and written communication skills with a friendly demeanor.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using computer systems, typing, and basic software (MS Office, CRM tools).
- Ability to work flexible hours, including evenings and weekends as business needs arise.
- Must pass a background check and drug screening.