Job Description
Join our award-winning team as a Customer Service Representative in Indianapolis! We're seeking passionate individuals to deliver exceptional service experiences to our valued clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with immediate opportunities for growth. If you thrive in fast-paced settings and love helping others, this is your chance to make an impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service disruptions
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for customer satisfaction
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities under pressure
- Ability to multitask in fast-paced environments
- Flexibility to work weekends/holidays as needed
- Positive attitude with customer-first mindset