Job Description
Are you a natural problem solver with a passion for delivering exceptional customer experiences? Apex Support Solutions is looking for a dedicated Customer Service Representative to join our rapidly growing team in Columbus, Ohio. In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally.
We offer a competitive salary, comprehensive benefits package, and a collaborative work environment where your voice matters. If you are ready to advance your career in customer support, apply today!
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Health, Dental, and Vision Insurance
- Retirement savings plan (401k) with company match
- Professional development opportunities
- A supportive and inclusive company culture
Responsibilities
- Manage high volumes of incoming customer inquiries via phone, email, and chat with patience and empathy.
- Resolve customer complaints, issues, and questions in a timely and accurate manner.
- Process orders, refunds, and returns accurately using our CRM software.
- Update customer records and maintain detailed logs of interactions.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with team leads and other departments to ensure seamless service delivery.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or call center environments.
- Strong verbal communication skills with the ability to explain complex concepts simply.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Ability to work in a fast-paced environment and handle high-pressure situations.
- Reliable internet connection and computer equipment if working remotely (hybrid option available).