Job Description
Join our award-winning team at Boston Innovations Group! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our Boston-based clients. This is your opportunity to grow professionally while making a real impact in a dynamic environment. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your contributions.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues efficiently using CRM tools and knowledge base resources
- Document interactions accurately and maintain detailed case records
- Collaborate with cross-functional teams to address escalated concerns
- Proactively identify opportunities to improve customer satisfaction metrics
- Contribute to team training initiatives and process improvements
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional communication and problem-solving abilities
- Proficiency with CRM software (Salesforce preferred) and MS Office
- Ability to multitask and prioritize under pressure
- High school diploma or equivalent (college degree preferred)
- Fluency in English (Spanish bilingual a plus)
- Positive attitude with strong conflict resolution skills