Job Description
Apex Solutions Group is currently seeking a highly motivated and detail-oriented Customer Service Representative to join our expanding team in Memphis, TN. We are offering an immediate hire for qualified candidates who are ready to make an impact. If you thrive in a fast-paced environment and excel at building relationships, we want to hear from you.
Why Work With Us?
- Immediate Start: Onboarding begins as soon as today.
- Competitive Compensation: $18.00 - $24.00 per hour based on experience.
- Benefits Package: Medical, dental, vision, and 401(k) available after 90 days.
We are dedicated to providing world-class support to our clients. In this role, you will be the primary point of contact for our valued customers, ensuring their needs are met with precision and care.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Resolve complex customer issues, complaints, and escalations while maintaining high satisfaction scores.
- Process orders, returns, exchanges, and refunds accurately and in a timely manner.
- Update and maintain accurate customer records and account information in our CRM database.
- Collaborate closely with the logistics and sales teams to ensure seamless order fulfillment.
- Identify opportunities to cross-sell products or services to existing clients.
- Train and mentor new hires on company policies, procedures, and software systems.
Qualifications
- High school diploma or GED required; Associate’s degree or equivalent experience preferred.
- Minimum of 1-2 years of professional experience in customer service, support, or a related field.
- Excellent verbal and written communication skills with a polite and professional tone.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software (e.g., Salesforce, Zendesk, HubSpot).
- Strong problem-solving abilities and the capacity to think critically under pressure.
- Ability to work flexible hours, including weekends or overtime if required.
- Must pass a background check and drug screening.