Job Description
Join our award-winning team at Apex Solutions Group as a Customer Service Representative in Houston! We're seeking passionate individuals to deliver exceptional support experiences while advancing their careers in a dynamic, growth-oriented environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for advancement.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Excellent communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Spanish bilingual fluency a strong plus