Job Description
Are you passionate about helping others and solving problems? FortWorth Connect Solutions is looking for a dedicated Customer Service Representative to join our growing team in Fort Worth, Texas. We pride ourselves on delivering exceptional support to our clients and are seeking individuals who thrive in a fast-paced, modern environment.
As a CSR, you will be the face of our company, ensuring our customers receive the best possible experience. We offer competitive pay, comprehensive benefits, and a culture that values your growth and contribution.
Why Join Us?
- Competitive hourly pay ($18.00 - $24.00)
- Comprehensive health, dental, and vision insurance.
- Flexible scheduling and paid time off.
- Opportunities for career advancement and professional development.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints efficiently while maintaining a positive demeanor.
- Accurately document all customer interactions and account information in our CRM system.
- Identify and escalate complex issues to the appropriate department or supervisor.
- Provide product and service information to help customers make informed decisions.
- Assist with order processing and returns to ensure customer satisfaction.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with computer applications and CRM software (e.g., Salesforce, Zendesk).
- Ability to work flexible hours, including evenings and weekends.