Job Description
Are you looking for a fresh start in a rewarding career? Apex Professional Solutions is expanding our team in Fort Worth, TX and is looking for driven individuals with a positive attitude to join us as Customer Service Representatives. No prior experience is required—we provide comprehensive paid training to help you succeed!
We pride ourselves on a dynamic work environment where every team member is valued. If you have a passion for helping people and want to grow your career in customer support, this is the perfect opportunity for you.
Why Join Us?
- No Experience Needed: We teach you everything from day one.
- Competitive Pay: Earn $18-$22/hour with performance bonuses.
- Flexible Schedule: Full-time and part-time shifts available.
- Growth Opportunities: Clear pathways to management and specialized roles.
Responsibilities
- Customer Support: Handle inbound and outbound customer inquiries professionally and efficiently.
- Issue Resolution: Identify customer needs and provide accurate information or solutions to resolve complaints.
- Data Management: Maintain accurate customer records and update information in our CRM systems.
- Order Processing: Assist with order fulfillment, returns, and exchanges to ensure a seamless customer experience.
- Team Collaboration: Work closely with team leads and other departments to ensure high service standards.
- Feedback Collection: Gather customer feedback and report trends to management for continuous improvement.
Qualifications
- Education: High school diploma or GED is required.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Basic computer literacy and typing proficiency (training provided on internal software).
- Attitude: A positive, patient, and professional demeanor.
- Availability: Ability to work a flexible schedule, including weekends or evenings if needed.