Job Description
Are you a people-oriented professional looking to join a dynamic team in the heart of Motor City? Detroit Customer Solutions is seeking a dedicated Customer Service Representative to join our growing workforce. We pride ourselves on delivering exceptional support to our clients and are looking for someone who is passionate about resolving issues and building lasting relationships.
In this role, you will serve as the first point of contact for our valued customers, handling inquiries via phone, email, and chat with patience and expertise. We offer a competitive benefits package, including health insurance, paid time off, and opportunities for career advancement within a supportive corporate culture.
Responsibilities
- Manage Customer Inquiries: Handle a high volume of incoming calls and emails, providing accurate information and solutions to customer questions.
- Resolve Issues: Troubleshoot and resolve product or service complaints in a timely and professional manner.
- Documentation: Maintain detailed and accurate records of all customer interactions and transactions in our CRM system.
- Process Orders: Process returns, exchanges, and service requests efficiently to ensure customer satisfaction.
- Upselling: Identify opportunities to suggest additional products or services that meet customer needs.
- Team Collaboration: Work closely with the sales and technical teams to ensure consistent service delivery.
Qualifications
- Communication Skills: Excellent verbal and written communication skills with a professional and friendly demeanor.
- Problem Solving: Strong ability to analyze problems and provide effective, logical solutions.
- Experience: Previous experience in customer service or call center environments is preferred.
- Software Proficiency: Basic computer skills and familiarity with CRM software (e.g., Salesforce, Zendesk).
- Empathy: Ability to remain calm and empathetic when dealing with difficult or frustrated customers.
- Reliability: Ability to work flexible shifts, including weekends and holidays.