Job Description
Join our award-winning team as a Customer Service Representative in Denver! We're hiring immediately for motivated individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth. If you're ready to make an impact and advance your career, apply today!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using CRM tools while meeting 95% customer satisfaction targets
- Collaborate with cross-functional teams to escalate and resolve escalated customer concerns
- Document all interactions accurately in Salesforce while maintaining data integrity standards
- Contribute to process improvements by analyzing customer feedback trends
- Maintain 98% attendance and adhere to strict SLA compliance metrics
Qualifications
- Minimum 1 year customer service experience in high-volume contact centers
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills with clear articulation
- Proven ability to de-escalate tense situations and resolve conflicts
- High school diploma or equivalent; college degree preferred
- Flexible availability including evenings, weekends, and holidays
- Typing speed of 40+ WPM with 95% accuracy