Job Description
Join our award-winning customer service team in Denver! We're seeking passionate individuals to deliver exceptional support experiences for our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your voice matters. This hybrid role offers flexibility with 3 days in-office and 2 remote days weekly.
Responsibilities
- Handle 50+ daily customer interactions across phone, email, and chat channels
- Resolve complex billing, technical, and product inquiries with empathy and efficiency
- Document cases in Salesforce and maintain accurate customer records
- Collaborate with Tier 2 support to escalate unresolved issues
- Identify process improvement opportunities through feedback analysis
- Maintain 95% customer satisfaction score and <2% average handle time
Qualifications
- 2+ years of customer service experience in B2B or SaaS environments
- Proficiency with CRM platforms (Salesforce preferred) and helpdesk tools
- Exceptional verbal/written communication skills with strong emotional intelligence
- Ability to multitask in fast-paced settings while maintaining composure
- High school diploma or equivalent; associate degree preferred
- Flexibility to work occasional evenings for coverage