Job Description
Are you a people person looking for a rewarding career in the heart of Colorado? Apex Support Solutions is currently seeking a dedicated Customer Service Representative to join our growing team in Denver, CO.
We pride ourselves on delivering exceptional support to our clients and are looking for someone who thrives in a fast-paced, modern environment. In this role, you will be the face of our brand, ensuring our customers receive the top-tier assistance they deserve.
Why You'll Love Working With Us:
- Competitive Compensation: Earn between $18.00 and $22.00 per hour based on experience.
- Comprehensive Benefits: Medical, dental, and vision insurance starting day one.
- Professional Growth: Access to ongoing training and clear pathways for advancement within the company.
- Modern Environment: Work in a vibrant, collaborative office located in the RiNo Art District.
- Flexible Scheduling: We offer various shift options to help you balance work and life.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy, patience, and professionalism.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates and retention.
- Accurately document all customer interactions, transactions, and resolutions in our CRM system.
- Process orders, returns, exchanges, and service requests in strict accordance with company policy.
- Collaborate with the sales and technical support teams to address complex, multi-faceted customer needs.
- Stay updated on product knowledge, policy changes, and industry trends to provide accurate information.
- Identify opportunities to upsell or cross-sell products and services to existing clients.
Qualifications
- High school diploma or equivalent required; an Associate degree in Business or Communications is a plus.
- Proven experience in customer service, call center, or client-facing roles (1+ years preferred).
- Excellent verbal and written communication skills with a focus on grammar and tone.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in Microsoft Office Suite and experience with CRM software (e.g., Salesforce, Zendesk) is highly desirable.
- Ability to work independently as well as part of a collaborative team in a dynamic office setting.