Job Description
Join a Team That Values Excellence in Customer Support
We are looking for a dedicated Customer Service Representative to join our growing team in Dallas, TX. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you. This is an opportunity to make a real impact on our customers' experience while advancing your career in a supportive, modern workplace.
Why Join Us?
- Competitive hourly rate ($18.00 - $24.50).
- Comprehensive benefits package (Health, Dental, Vision).
- Flexible work schedules and paid time off.
- Professional development and growth opportunities.
Take the next step in your career by applying today!
Responsibilities
- Manage a high volume of incoming and outgoing customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues with patience and professionalism.
- Enter accurate data into CRM systems and maintain up-to-date customer records.
- Assist customers with product information, billing questions, and technical troubleshooting.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Meet and exceed daily and monthly performance metrics (KPIs).
Qualifications
- High school diploma or GED equivalent required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or call center operations.
- Strong verbal communication and active listening skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Ability to multitask in a fast-paced environment while maintaining high accuracy.
- Must be available to work a flexible schedule, including evenings and weekends as needed.