Job Description
Are you a problem solver with a passion for helping people?
We are urgently hiring Customer Service Representatives in Columbus, OH to join our high-performing team. In this role, you will be the primary point of contact for our clients, ensuring their needs are met with professionalism and speed. If you are looking for a rewarding career with competitive benefits and growth opportunities, apply today!
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer complaints and escalations with empathy and efficiency.
- Process orders, returns, and exchanges accurately within our internal systems.
- Maintain detailed and up-to-date customer records in the CRM database.
- Provide accurate product and service information to guide customers.
- Collaborate with the sales and technical teams to resolve complex issues.
Qualifications
- High school diploma or GED (Bachelor’s degree preferred).
- Previous customer service experience is a plus but we provide comprehensive training.
- Excellent verbal and written communication skills.
- Strong computer proficiency and typing speed (40+ WPM).
- Ability to work flexible shifts, including weekends and holidays.
- A positive attitude and a strong desire to exceed customer expectations.