Job Description
Join the Best in Customer Service in Charlotte, NC!
Are you a natural problem solver who thrives in a fast-paced environment? Pinnacle Support Solutions is seeking a dedicated Customer Service Representative to join our growing team. If you have a passion for delivering exceptional customer experiences and want to work for a company that values your growth, this is the opportunity for you.
We offer a comprehensive benefits package including health insurance, paid time off, and a clear path for career advancement. Come be a part of a culture that puts customers first.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer issues, complaints, and questions efficiently while maintaining a high satisfaction score.
- Process orders, returns, exchanges, and account modifications accurately in our CRM database.
- Accurately document all customer interactions and solutions in the company system.
- Collaborate with the support team and other departments to ensure seamless service delivery.
- Stay up-to-date with product knowledge and policy changes to provide accurate information.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not required; training provided.
- Excellent verbal and written communication skills.
- Strong computer proficiency and typing speed.
- Ability to multitask and handle high call volumes in a dynamic environment.
- Reliable internet connection and home office setup (for remote hybrid options).