Job Description
Welcome to Apex Support Solutions, a leader in customer experience management. We are currently expanding our elite support team in the heart of Boston, Massachusetts. We are looking for a highly motivated Customer Service Representative to join us.
As the face of our brand, you will play a critical role in building lasting relationships with our clients. We pride ourselves on a collaborative culture that values empathy, efficiency, and professional growth. If you are ready to take your career to the next level, apply today.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat with a focus on first-contact resolution.
- Diagnose and troubleshoot customer issues, providing accurate technical and product-related solutions.
- Maintain detailed and accurate records of all interactions within our CRM systems.
- Act as a subject matter expert on company products and services to answer complex questions.
- Collaborate with cross-functional teams to escalate issues and improve service processes.
- Meet and exceed daily, weekly, and monthly performance metrics and KPIs.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, support, or retail is strongly preferred.
- Exceptional verbal and written communication skills with a professional tone.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficiency with Microsoft Office Suite and CRM software.
- A positive, customer-first mindset and a commitment to excellence.