Job Description
Are you a people-person with a passion for resolving problems? Nexus Support Solutions is looking for a dedicated Customer Service Representative to join our dynamic team in Austin, TX.
In this role, you will be the friendly voice of our brand, ensuring our clients receive top-tier support. We offer a hybrid work environment, competitive benefits, and clear pathways for career advancement.
Why Join Us?
- Competitive hourly wage ($18.00 - $24.00).
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday schedule.
- Professional development and training programs.
- Collaborative and inclusive company culture.
Responsibilities
- Manage Inquiries: Handle a high volume of inbound and outbound customer calls and emails with empathy and professionalism.
- Problem Resolution: Troubleshoot customer issues and provide effective solutions in a timely manner.
- Product Knowledge: Stay up-to-date on our products and services to answer detailed questions accurately.
- Record Keeping: Accurately document all customer interactions and resolutions in our CRM system.
- Upselling: Identify opportunities to recommend additional services that enhance the customer experience.
- Team Collaboration: Work closely with the support team and sales department to ensure customer satisfaction.
Qualifications
- Education: High School Diploma or GED required.
- Experience: 1+ years of experience in customer service or a related field preferred.
- Communication: Excellent verbal and written communication skills.
- Technical Skills: Proficiency in Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Attitude: Patient, proactive, and able to remain calm under pressure.
- Availability: Must be available to work flexible shifts, including weekends and holidays.