Job Description
Join our award-winning customer experience team at GlobalConnect Solutions! We're seeking passionate Customer Service Representatives to deliver exceptional support to our diverse client base in Atlanta. As a key member of our dynamic team, you'll be the voice of our brand, resolving inquiries with empathy and efficiency while contributing to our 98% customer satisfaction rate. Enjoy competitive compensation, comprehensive benefits, and a modern downtown workspace with flexible scheduling options.
Responsibilities
- Handle 50+ daily customer interactions via phone, email, and chat with 95%+ resolution rate
- Resolve complex billing, technical, and account inquiries using CRM tools (Salesforce)
- Collaborate with technical teams to troubleshoot escalated issues
- Document interactions accurately in compliance with PCI and HIPAA standards
- Identify upsell opportunities and cross-reference client needs with service packages
- Maintain 99% attendance and schedule adherence
- Participate in monthly training sessions on product updates and soft skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms and Microsoft Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to multitask across 3+ communication channels
- Strong problem-solving abilities with data-driven approach
- Spanish bilingual certification required
- Pass background check and drug screening