Job Description
Join our dynamic team as a Customer Service Representative and launch your career without a degree requirement! We're seeking motivated individuals in Irvine to deliver exceptional client experiences while growing valuable professional skills. Enjoy competitive pay, comprehensive benefits, and a supportive environment that prioritizes your development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet performance metrics for call quality and resolution time
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no degree required)
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Problem-solving mindset with attention to detail
- Positive attitude and team player mentality