Job Description
Join our award-winning team at Oakland Connect Solutions as a Customer Service Representative! We're seeking empathetic professionals to deliver exceptional experiences for our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture in the heart of Oakland's thriving business district. Your role will be pivotal in maintaining our 98% customer satisfaction rate while supporting innovative tech initiatives.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution focus
- Document interactions in Salesforce CRM while maintaining 100% data accuracy
- Collaborate with technical teams to troubleshoot complex product issues
- Proactively identify upsell opportunities for premium service packages
- Maintain performance metrics including CSAT scores and handle times
- Participate in bi-weekly training on new products and compliance updates
Qualifications
- Minimum 2 years customer service experience in B2B or SaaS environments
- Proficiency with Zendesk and Salesforce CRM platforms
- Exceptional written and verbal communication skills
- Ability to thrive in fast-paced, metric-driven settings
- Spanish bilingual certification or fluency strongly preferred
- Associate degree or equivalent professional certification