Job Description
Join our dynamic team at St. Petersburg Innovations and launch your career without a degree! We're seeking enthusiastic Customer Service Representatives to deliver exceptional client experiences. No formal education required – we value transferable skills and a positive attitude. Enjoy competitive pay, comprehensive training, and opportunities for advancement in our modern downtown office. If you're a natural problem-solver with strong communication skills, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve service issues with empathy and efficiency
- Process orders and update customer records accurately
- Collaborate with team members to improve service quality
- Meet daily performance metrics for response time and resolution
- Document interactions in CRM systems
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (no degree required)
- 1+ years customer service experience preferred
- Excellent verbal and written communication skills
- Proficiency with basic computer applications
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Positive attitude and willingness to learn
- Valid Florida driver's license (if local travel needed)