Job Description
Join our award-winning customer support team and make an immediate impact! ConnectCare Solutions is seeking passionate Customer Service Representatives to deliver exceptional experiences for our healthcare clients. Enjoy a supportive environment with comprehensive training and career growth opportunities. Start your journey with us today!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries within 5-minute resolution time
- Document interactions accurately in CRM systems with 100% compliance
- Collaborate with healthcare providers to address billing and service concerns
- Meet/exceed monthly performance targets for CSAT and retention metrics
- Participate in continuous improvement initiatives for service delivery
- Maintain HIPAA compliance in all patient communications
Qualifications
- High school diploma or equivalent required; Associate's preferred
- 1+ years customer service experience in healthcare or BPO industry
- Proficient in CRM software (Salesforce/Zendesk) and MS Office
- Excellent verbal/written communication skills in English/Spanish bilingual
- Ability to multitask in fast-paced environment with 95% attendance
- Passion for healthcare advocacy and patient-centered solutions