Job Description
Join our award-winning customer service team in Charlotte and become the voice of excellence! We're seeking passionate individuals to deliver exceptional support experiences while building rewarding careers in a dynamic environment. Enjoy competitive pay, comprehensive benefits, and a culture that celebrates growth and innovation.
Why You'll Love Working Here:
- Immediate start date with paid training
- Health/dental/vision insurance after 30 days
- Tuition reimbursement program
- Flexible scheduling options
- Performance-based bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Identify opportunities to improve service processes
- Maintain product knowledge through continuous training
- Meet/exceed weekly performance metrics (AHT, FCR)
- Support cross-functional projects during low-volume periods
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environment
- Proficient in CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask across multiple platforms
- Strong problem-solving and conflict resolution abilities
- Available to work evenings/weekends (rotating schedule)
- Passion for customer advocacy and continuous improvement