Job Description
Join our award-winning customer service team in Jacksonville and become the voice of our brand! We're seeking passionate individuals to deliver exceptional experiences that turn customers into advocates. Enjoy a supportive environment with comprehensive training, competitive benefits, and opportunities for growth. Immediate openings available – start your career with us today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues through efficient troubleshooting
- Update customer records and maintain accurate documentation in CRM systems
- Collaborate with departments to escalate complex cases and implement solutions
- Meet key performance metrics including call handling time and satisfaction scores
- Proactively identify opportunities to enhance customer experience processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask while maintaining composure under pressure
- Strong problem-solving abilities with attention to detail
- Flexibility to work evenings/weekends as needed