Job Description
Join our award-winning customer service team in Dallas! We're seeking passionate individuals to deliver exceptional experiences for our Fortune 500 clients. As a Customer Service Representative, you'll be the voice of our company—resolving inquiries, building relationships, and driving customer loyalty. Enjoy competitive pay, comprehensive benefits, and a modern downtown workspace with flexible scheduling options. Immediate openings available for motivated professionals ready to grow their career in a supportive environment.
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and chat inquiries with professionalism
- Resolve customer issues using CRM tools and product knowledge databases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, AHT, FCR) through quality service
- Participate in ongoing training to master new products and processes
- Identify upsell opportunities to enhance customer value
Qualifications
- Minimum 1 year customer service or call center experience required
- Proficient with CRM software (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent; college degree preferred
- Flexible availability including evenings and weekends
- Spanish bilingual candidates strongly encouraged to apply
- Must pass background check and drug screening