Job Description
Join our award-winning customer service team in Long Beach, CA! We're seeking empathetic communicators to deliver exceptional experiences for our clients. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your growth is prioritized. Perfect for career changers and customer service veterans alike.
Why You'll Love Working With Us:
- Health, dental, and vision insurance starting day one
- 401(k) with 6% company match
- Paid training and professional development
- Employee discounts on company products
- Modern office with ocean views
Responsibilities
- Handle 50+ daily customer interactions via phone, email, and chat
- Resolve billing inquiries and technical support issues
- Document cases accurately in Salesforce CRM system
- Collaborate with technical teams to resolve complex escalations
- Maintain 95% customer satisfaction score
- Process returns and exchanges efficiently
- Contribute to team improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional active listening skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent
- Spanish bilingual preferred
- Available to work evenings/weekends as needed