Job Description
Join Fresno Connect Solutions as a Customer Service Representative and become the voice of excellence! We're seeking passionate individuals to deliver outstanding support experiences to our diverse client base. Enjoy competitive compensation, comprehensive training, and a collaborative environment where your growth is prioritized. Perfect for relationship-builders with strong communication skills who thrive in fast-paced settings.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing issues, product inquiries, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with technical teams to troubleshoot complex client concerns
- Proactively identify opportunities to enhance customer satisfaction metrics
- Participate in weekly coaching sessions to refine service techniques
Qualifications
- Minimum 1 year customer service or call center experience
- Proficient in CRM software (Salesforce experience preferred)
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with conflict resolution expertise
- Ability to multitask in high-volume environments
- High school diploma or equivalent required
- Flexible availability including evenings/weekends as needed