Job Description
Join Milwaukee's premier customer service team and become the voice of innovation! We're seeking passionate individuals to deliver exceptional support experiences that transform customer satisfaction into loyalty. Enjoy a collaborative culture with growth opportunities, competitive benefits, and the chance to make real impact in our vibrant community.
Our representatives thrive in a dynamic environment where problem-solving meets relationship-building. If you're ready to elevate your career while supporting local businesses, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using multi-channel support systems while maintaining SLA compliance
- Document interactions in CRM platforms ensuring accuracy and data integrity
- Collaborate with cross-functional teams to address escalated concerns
- Proactively identify process improvement opportunities
- Contribute to team performance metrics including CSAT and FCR targets
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in B2B/B2C environments
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills with active listening abilities
- Strong problem-solving aptitude with conflict resolution expertise
- Ability to navigate multiple systems simultaneously
- Professional demeanor with adaptable learning mindset