Job Description
Join Louisville Solutions Group as a Customer Service Representative and become the heart of our client experience! We're seeking passionate professionals to deliver exceptional support while advancing their careers in a dynamic, growth-oriented environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in one of Louisville's most innovative companies.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer needs
- Identify upsell opportunities to enhance customer satisfaction
- Meet or exceed key performance metrics including resolution time and CSAT scores
- Participate in ongoing training to refine product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a B2B or B2C environment
- Proficiency with CRM software (Salesforce or Zendesk)
- Exceptional communication and conflict resolution abilities
- Ability to multitask in fast-paced digital and voice channels
- Strong problem-solving skills with attention to detail
- Available for flexible shifts including evenings and weekends