Job Description
Join our award-winning customer service team in Memphis and become the voice of excellence for thousands of satisfied clients! We're seeking passionate individuals who thrive in dynamic environments and are committed to delivering exceptional experiences. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a supportive, modern workplace. Apply today and start making a difference in your community!
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and internal knowledge bases
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution rates
- Identify upsell opportunities through consultative conversations
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and conflict resolution expertise
- Ability to multitask in fast-paced setting
- Must pass background check and drug screening
- Available to work flexible shifts including evenings/weekends