Job Description
Are you a dedicated professional looking to make a real impact in the heart of the entertainment capital? NV Prime Support Solutions is seeking a talented Customer Service Representative to join our growing team in Las Vegas, NV.
We pride ourselves on delivering exceptional service to our clients and community. In this role, you will be the first point of contact for our valued customers, ensuring their needs are met with speed, accuracy, and a friendly demeanor. If you thrive in a dynamic environment and have a passion for problem-solving, we want to hear from you.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer complaints and issues with patience and empathy to ensure high satisfaction scores.
- Accurately document customer interactions and account information in our CRM system.
- Provide product information and technical assistance to guide customers toward solutions.
- Collaborate with internal teams to escalate complex issues and improve service protocols.
- Assist with training new team members and maintaining a positive team culture.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Proven experience in customer service or support roles.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Ability to multitask in a fast-paced, high-pressure environment.
- Bilingual (English/Spanish) is a plus.