Job Description
Join our award-winning customer experience team in Portland! We're seeking a passionate Customer Service Representative to be the voice of our brand. In this vital role, you'll resolve inquiries with empathy and efficiency while building lasting customer relationships. Enjoy a collaborative culture with competitive benefits, career growth opportunities, and the chance to make a real impact in your local community.
Our Portland headquarters offers stunning river views, modern amenities, and a supportive team environment. We invest heavily in employee development through continuous training programs and advancement pathways. If you thrive in dynamic settings and possess exceptional communication skills, we want to hear from you!
Responsibilities
- Handle 50+ daily customer interactions via phone, email, and chat with professionalism
- Resolve complex billing, technical, and product inquiries using CRM systems
- Collaborate with cross-functional teams to escalate unresolved issues
- Document interactions accurately in Salesforce while maintaining quality standards
- Identify upsell opportunities to enhance customer satisfaction
- Contribute to process improvements through feedback analysis
Qualifications
- Minimum 2 years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce experience preferred)
- Exceptional verbal/written communication and active listening skills
- Ability to multitask while maintaining composure under pressure
- High school diploma or equivalent; bachelor's degree a plus
- Availability for flexible shifts including weekends and holidays
- Valid Oregon driver's license for occasional off-site meetings