Job Description
Join our award-winning customer experience team at San Diego Solutions Inc., where we empower talent to thrive in a dynamic environment. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional support to diverse clients while enjoying competitive benefits and career growth opportunities. Our modern downtown office offers a collaborative culture with flexible scheduling and professional development programs.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Document interactions and maintain accurate case histories in CRM systems
- Collaborate with cross-functional teams to resolve complex service issues
- Identify upsell opportunities to enhance customer satisfaction
- Meet/exceed performance metrics including CSAT and response time targets
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving abilities with attention to detail
- Ability to multitask in fast-paced settings
- Bilingual (English/Spanish) highly preferred
- High school diploma or equivalent required