Job Description
Join our award-winning customer support team at GlobalTech Solutions! We're seeking passionate individuals to deliver exceptional service to our growing client base in the heart of Houston. As a key member of our Texas-based support hub, you'll drive customer satisfaction while enjoying competitive pay, comprehensive benefits, and career growth opportunities in a dynamic corporate environment.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95%+ satisfaction rate
- Document interactions and maintain accurate CRM records
- Collaborate with technical teams to troubleshoot complex issues
- Process orders, returns, and service adjustments efficiently
- Identify upsell opportunities to enhance customer experience
- Participate in weekly training to master product knowledge
- Meet daily performance metrics (e.g., 25+ contacts/hour)
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in B2B/B2C setting
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic Microsoft Office Suite knowledge
- Positive attitude with conflict resolution abilities
- Authorized to work in the US