Job Description
Join our award-winning customer experience team in vibrant Virginia Beach! Coastal Solutions Group is seeking a dedicated Customer Service Representative to become the voice of our brand. This full-time role offers competitive compensation, comprehensive benefits, and clear pathways for career advancement. Work in a modern, collaborative environment where your problem-solving skills directly impact customer satisfaction and company growth.
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat
- Resolve inquiries efficiently while maintaining empathy and professionalism
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with cross-functional teams to address complex customer needs
- Identify opportunities for process improvements and contribute to team goals
- Maintain thorough knowledge of products/services and company policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a B2C environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and conflict resolution skills
- Ability to thrive in fast-paced, target-driven settings
- Must be authorized to work in the United States