Job Description
Join our award-winning team at Oceanic Solutions Inc. as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional support experiences to our diverse clientele in Long Beach. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. No weekends required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Identify upsell opportunities to enhance customer experience
- Maintain detailed knowledge of products/services
- Meet/exceed performance metrics (CSAT, FCR, AHT)
Qualifications
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree a plus)
- Availability for flexible shifts including evenings