Job Description
Join Sacramento Connect Solutions and become the voice of excellence! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our diverse clientele. As a key member of our support team, you'll resolve inquiries with empathy and efficiency while driving customer loyalty. Enjoy competitive compensation, comprehensive training, and a vibrant team culture in Sacramento's thriving business district. Apply today and start your rewarding career!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism
- Resolve billing, product, and service issues using CRM systems
- Document interactions accurately in Salesforce and escalate complex cases
- Collaborate with technical teams to resolve system-related concerns
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Identify upsell opportunities and recommend relevant solutions
- Participate in weekly team training sessions and process improvements
Qualifications
- 1+ years of customer service experience in a B2C environment
- Proficient with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in a fast-paced digital setting
- Strong problem-solving with a solutions-oriented mindset
- High school diploma or equivalent required
- Spanish bilingualism strongly preferred
- Flexible availability including weekends/evenings