Job Description
Join our award-winning support team in Fresno and become the voice of our brand! We're seeking passionate individuals to deliver exceptional customer experiences through multiple channels. Enjoy a collaborative environment with competitive benefits, career growth opportunities, and the chance to make a real impact. Training provided!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and refunds accurately using CRM systems
- Document interactions and update customer profiles in Salesforce
- Collaborate with billing and technical teams for complex issues
- Meet daily performance metrics (handle time, resolution rate)
- Identify upsell opportunities to enhance customer retention
- Participate in monthly training to refine product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional communication skills in English and Spanish
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including weekends
- Typing speed of 40+ WPM with high accuracy
- Positive attitude under pressure with empathy focus