Job Description
Join our award-winning team at Apex Solutions Inc. as a Customer Service Representative in the heart of Minneapolis! We're seeking passionate individuals to deliver exceptional experiences for our Fortune 500 clients. Enjoy a modern downtown workspace, comprehensive benefits package, and opportunities for career growth. If you thrive in fast-paced environments and love helping others, apply today!
Responsibilities
- Handle 50+ customer interactions daily via phone, email, and chat
- Resolve complex billing and technical issues with empathy and efficiency
- Document cases accurately in Salesforce and CRM systems
- Collaborate with technical teams to resolve escalated inquiries
- Meet/exceed monthly KPIs for resolution time and satisfaction scores
- Participate in quarterly product training sessions
- Identify process improvement opportunities
Qualifications
- 2+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced digital channels
- Associate degree or equivalent experience
- Strong problem-solving and conflict resolution abilities
- Willingness to work flexible shifts including weekends