Job Description
Join our award-winning customer experience team in Milwaukee! As a Customer Service Representative, you'll be the heart of our organization, delivering exceptional support to our valued clients. We offer a collaborative environment with competitive compensation, comprehensive benefits, and clear pathways for career advancement. If you're passionate about problem-solving and thrive in dynamic settings, this is your opportunity to shine in one of Wisconsin's most vibrant cities.
Responsibilities
- Handle 50+ daily customer interactions via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex technical and billing inquiries using CRM systems and knowledge bases
- Collaborate with cross-functional teams to escalate and resolve escalated issues
- Maintain detailed customer records and documentation in compliance with company policies
- Proactively identify upsell opportunities to enhance customer value
- Participate in continuous training to master product updates and service protocols
- Contribute to team performance metrics including CSAT and resolution time targets
Qualifications
- Minimum 2 years of customer service experience in high-volume environment
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication skills with empathetic approach
- Ability to multitask and prioritize in fast-paced setting
- Associate degree or relevant certification preferred
- Strong problem-solving abilities with analytical mindset
- Available to work flexible shifts including evenings and weekends