Job Description
Join Baltimore's premier customer service team! We're seeking passionate individuals to deliver exceptional support experiences. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and professionalism. Enjoy a collaborative environment with growth opportunities and comprehensive benefits. If you thrive in fast-paced settings and love helping others, apply today!
Responsibilities
- Handle customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing and technical issues using CRM tools
- Document interactions accurately in Salesforce database
- Collaborate with technical teams for complex escalations
- Meet weekly performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Train new hires on company protocols
Qualifications
- 2+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Available to work rotating weekends and holidays
- Proficient in Microsoft Office Suite